Chatbot developers | Messenger Marketing

Artificial Intelligence

Messenger chatbots are the new best way to communicate with clients, customers and guests. Automating interactions between your company and people is a necessary step in the digitisation process. It will reduce costs, drive organisational efficiency, increase employee happiness and customer satisfaction.

Because of their dynamic nature, chatbots can be programmed to handle almost every computer-related task.

Artificial Intellifgence Chatbots

AI Chatbots are virtual assistants that let you interact with users in smart, engaging conversations. We can build chatbots for Facebook Messenger, Slack, Telegram, Viber, Twitter and your website.

A chatbot is a service, powered by natural language processing rules and artificial intelligence (AI), that you interact with via a voice or text-based chat interface. AI technology is used to enable the service to respond to specific user interaction. For example, a user could ask a chat bot a question or give it an instruction and the bot could respond or perform an action as appropriate. Chatbots can live in many major chat products as well as on your website.

An effective Chatbot can distinguish your brand, enhance relationships with current customers, open new channels to fresh customers and reduce customer service costs. Chatbots can be used in a variety of roles and in many different industries.

Automating interactions between your company and people is a necessary step in the digitisation process. It will reduce costs, drive organisational efficiency, increase employee happiness and customer satisfaction.

Chatbots compliments your sales, marketing and customer support teams

Today’s chatbots fall along a spectrum depending on their goals. At the far right end of the spectrum are the chatbots designed to supplement human-to-human interaction. And all the way on the left are the chatbots designed to enhance every single interaction. Along the spectrum, you’ll find chatbots that engage with you in different ways. No side is inherently better or worse–it just depends on the chatbot’s purpose.

Chatbots can answer 8 out of 10 customer questions immediately; freeing up your teams to engage with hot prospects or more complex customer support queries.

Simply feed your FAQs into the chatbot and let it remove the repetition from your teams. Reach your customers in important times of need, where they already are. Turn chat conversations into relationship-building fuel.

Why Do You Need Chatbots?

  • They run 24/7/365 on your website

Your buyers can get answers to their questions in real time, 24 hours a day, seven days a week.

  • They qualify leads on your website–and can replace lead forms

Acting as intelligent virtual assistants, chatbots ask your qualification questions and create leads in your CRM–no forms or humans required.

  • They automatically book meetings for your sales team

Get meetings booked for your sales team while they sleep. Chatbots can grab your reps’ availability from their calendars and allow leads to book open slots once the lead is qualified.

  • They route conversations to the right people

Your sales reps have different territories and ownership depending on location or company size. Use the routing rules from your CRM for your chatbots and make sure your visitors reach the right people as fast as possible.

  • They answer your visitors’ questions by pulling information from your database

Different website visitors have different needs. Let your chatbot immediately answer your customers’ support questions by syncing your bot with your company’s knowledge base. Bots will pull out the best nuggets for your customers’ specific questions.

  • They help you collect and analyze the questions your visitors have

Let the robots do the hard work with ChatBot Marketing

The Features & Benefits of a Messenger Chatbot

Customer Profiles

All customer interactions are processed and custom attributes stored to help deliver targeted messages and monitor their activity.

Analytics

Answer the tricky questions about engaged, frustrated and retained conversations. Improve your business with advanced conversational analytics.

Relevant Messages

Segment customers based on behaviour and custom attributes so you can deliver messages at the right time, to the right people.

Nurture

Convert cold prospects into hot leads with personalised chatbot message sequences.

Attraction

Attract user's with fun and helpful content to improve long-term success and brand loyalty.

Support

Resolve customer questions faster. On average 47% of questions can be answered using a bot.

Increase Sales

Use AI and custom attributes to identify hot leads and connect them with a rep right away to accelerate your path to conversion.

Acquire

Get more qualified leads on your website and social channels, 24/7 using custom widgets and Facebook Messenger adverts.

Intergration

Powerful integrations with third-party applications enable your team to fully automate your workflows.

How customer support chatbots work?

A customer asks a question on the chatbot

Chatbot understands question and resolves query

Chatbot interacts with the client, resolving their queries

Transferred to agent, if chatbot can't answer question

Our Conversational Bots are unmatched

We develop enterprise chatbots supporting all conversation interface modalities including text, voice, video, AR and VR on all major messaging platforms. Our Conversational Bots are unmatched at providing
an authentic and engaging customer chat experience. 

Our bot advisers will guide you from setting up the chatbot goals to defining the right voice and personality. Our goal is to use market leading AI technology to create carefully planned and executed awesome conversational interfaces.

WE BUILD MESSENGER LISTS & ENGAGEMENT

We help Small Business with  setting up and managing their Facebook Messenger strategy by combining Automated Chatbots and Messenger Marketing to train Facebook, Build your Messenger List (the asset), know who is engaging with your business, create engagement and re-engage automatically with your visitors, and increase your relevancy score – then we Coach you to do it yourself! 
 

Connect with your Customers through Advertising on Facebook Messenger. Messenger has become one of the most powerful communication apps of all time. Boasting over one billion monthly active users there is a good chance your target audience are not only on Messenger, but using it everyday.

Facebook has now developed a suite of tools to allow businesses to tap into this audience and advertise through Messenger. This is incredibly exciting and offers a world of opportunities for every business, no matter what market you’re in. At Involvement Services, we will your chatbot which will allow you to handle your customer service, pre-qualify leads and much more to help you with your business. We will grow your Messenger lists which is similar to how you can grow an email list. We will brodcast to your subscribers, put a lead generation system in place to generate more leads plus more. There is plenty that can be done with Messenger.

The process is simple

Book a FREE Strategy call with one of our Chatbots strategist. Select a date and time slot of your choosing. We’ll have a conversation to understand your needs and to let you know what we can do to help you. 

Want to chat with us about how we can help you out with AI, chatbots and conversational interfaces? We’d love to help you realise your vision. Please get in touch.